Am I wrong?

[Cobra6]

Here is the scenario...I ordered my new Alienware on November 6th, during the time it was being produced I noticed that the new PIV 3.06ghz processors came out. I also saw that the price of my computer had dropped close to $200.00. Instead of calling right away I left town and when I came back my computer was delivered. I called the next day about the price difference and I was told that I was out of luck. I asked to speak with the customer service rep's supervisor, but was told I could only have his email address and not his phone number. If I would have been informed that the new processors were out I would have definitely ordered the new one. Am I being unreasonable thinking I should have the difference in price since the price dropped before I took delivery? I know here in Ca the law would be on my side, but since Alienware is in Fl I am not sure of my rights as a consumer. Anyway what do you think? I am very dissapointed in their customer service.

[Whisper_44]

I would think that they would "take care of the customer" but I am & have been wrong before. Wonder what a little bad publicity could do??

Big Business, they must be hurting for cash, if they can't part with a couple hundred bucks $$$.

 

[Cobra6]

I figure if I dont get any satisfaction I will post this in every gaming forum I can find:)

[Cocobolo]

I did retail tech support in my company for 2 years, and also this entailed a lot of customer service/dealing with customers. Bottom line, the customer is always right.

 I'd ship it back, tell them it's defective, they'll have no choice but to accept it.. Trust me, ppl did this all the time with us and we had no choice, you can't decline a return.

Here's the deal, assuming the case isn't sealed with warranty stickers, open it up, pull thedata cable halfway off the burner or similar device, and return it for an exchange. (If it does have a warranty sticker, use a hairdryer to heat it up and slowly peel it off, it works ) They'll be forced to refund you the difference and you can get the same, discounted unit plus your money. If they bench test it first to verify the error, (which they never do because of the logistics nightmare)they will get an error from the device with the loose cable.

Basically, they will much rather save the sale by selling you a cheaper unit then lose the sale altogether. That way you can get exactly what you want;)

[Cobra6]

Actually, Alienware does benchmark the unit before it ships. I am very happy with the computer, but the customer support is really weak. In all reality they are losing out on additional sales by not emailing customers that have orders pending with them to let them know of any new harware that comes out during production. I would have opted for the new 3.06ghz P4.

[dave-s]

Dont know how it works in the US but you should have a trial period where you can returnthe goods if disatisfied, usually 2 weeks to 30 days

[Typhy]

Well, with Apple I ordered a new Powerbook G4, 667mhz. Two days after my order they came out with the new 800mhz model. They didn't even bother shipping the 667mhz and having it returned, they just simply sent me the new 800. Generaly, I think that if you challenged this in anyway, they'd instantly back down since it's far cheaper just to let it go and send you the faster machine than it is to defend yourself in a lawsuit. I say go for it, and you shouldn't have problems getting them to back off.

[WardenMac]

Damn, gone a couple of days and you two guys go out on a computer scam, LMFAO. j/k